Política de reembolso
As of 2025-06-25
Returns Policy
If you are unsatisfied with your purchase, please contact us at support@waltermercado.com. We will happily provide a replacement or issue a refund based on your preference.
For any questions or concerns about our products, please email us at support@waltermercado.com.
Damages and Issues
Please check your order upon delivery. If you find that your item is defective, damaged, or incorrect, contact us immediately at support@waltermercado.com so we can address the issue promptly.
Lost or Stolen Packages
Walter Mercado Licensing Group LLC is not responsible for lost or stolen packages. Once your order has shipped and tracking information is shared, responsibility for the package transfers to the carrier. If your package is lost or stolen, please reach out directly to the shipping carrier for assistance.
Exceptions / Non-Returnable Items
Please email support@waltermercado.com, and we will offer a refund for any damages that occurred during transit. Please note that sale items and gift cards cannot be returned.
Exchanges
If you have an issue with your order, please reach out to us at support@waltermercado.com.
Refunds
If a refund is processed, you will receive a notification via the email used for your purchase. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.
Order Cancellations
If you need to cancel your order, please do so within 8 hours of placing it. Once an order has been shipped, shipping fees are non-refundable. If your order has not shipped yet, we can cancel it and provide a full refund to your original payment method.
For any additional questions or assistance, please contact us at support@waltermercado.com.
